Delivery Information

We offer local delivery to ensure your flowers arrive in perfect condition.

Delivery Date & Time

Our delivery calendar reflects real-time availability. If a date is unavailable or grayed out at checkout, it means we are either committed to an event or have reached capacity for that day.

Deliveries take place within a general window of 12:00 PM to 6:00 PM. We are unable to guarantee a specific delivery time.

Need your flowers delivered at a specific time?

Email us at bloom@noura-studios.com in advance and we'll do our best to accommodate.

House Deliveries

Couriers will knock or ring upon arrival. Please ensure someone is available to receive the delivery or notify the recipient ahead of time. If no one answers, the flowers will be left in a safe location near the door when possible.

An email will be sent to the sender once the delivery has been completed, using the contact information provided at checkout.

While care is taken to place flowers in a shaded and secure area, Noura is not responsible for damage caused by weather, theft, or circumstances beyond our control once the delivery is completed.

Condo & Apartment Deliveries

Each building has its own delivery procedures. When applicable, we follow the building’s policies, including leaving arrangements with the front desk or concierge.

Due to delivery volume, couriers are unable to wait on-site. As with house deliveries, Noura is not responsible for damage resulting from weather, theft, or other factors outside our control after delivery.

Delivery Addresses & Contact Information

Please review all delivery details carefully at checkout, including the address and recipient contact information. Noura is not responsible for delays or missed deliveries caused by incorrect or incomplete information.

If a delivery attempt is made to an incorrect address or cannot be completed due to inaccurate details, an additional delivery fee will apply for re-delivery.

Flower Care & Quality

We take great care in sourcing and designing our florals, though flowers are naturally delicate and their longevity depends on proper care.

With appropriate care, our arrangements are intended to last a maximum of 72 hours from the date of pickup or delivery.

For best care:

• Refresh with room-temperature water daily. 
• Remove any fading blooms to let the others thrive.
• Keep your flowers indoors in a cool space away from direct sunlight and heat.
  

If you experience a genuine quality issue, please contact us at bloom@noura-studios.com within 24 hours of pickup/delivery. Include a brief description of the issue along with clear photos.

If a valid quality concern is confirmed, we are happy to provide a replacement arrangement. We do not offer refunds.

Return Policy

Please note that we are unable to offer replacements based on personal preference, including but not limited to flower varieties, color palette, or overall aesthetic. All Noura designs are created using a designer’s choice approach, guided by what is most beautiful and available at the market that day. This allows our work to remain seasonal, expressive, and one of one.